Returns & Refunds

As each NASL garment is handcrafted exclusively for the individual customer, we are unable to accept returns or issue refunds except where a verified manufacturing defect exists.

We make every effort to present our products as accurately as possible. However, slight variations in colour, texture, embroidery placement, or fabric appearance may occur due to photography, lighting conditions, monitor settings, and the natural characteristics of luxury textiles. These variations are considered normal and do not constitute defects.

Customers wishing to submit a claim must contact NASL within seven (7) days of receiving their order via WhatsApp or email and provide:

• Proof of purchase.
• Clear photographs demonstrating the issue.

All requests undergo a comprehensive internal quality assessment before a final decision is made.

Returns or refunds will only be considered if the garment:

• Has not been worn, altered, or repaired.
• Has not been damaged after delivery.
• Remains in its original condition.

Refund requests based on sizing preference, personal taste, styling expectations, or fabric preference cannot be accepted.

Cancellation Policy

Every NASL garment is individually crafted according to the customer’s selected design, measurements, and fabric selection.

For this reason, confirmed orders cannot be cancelled or modified once production has commenced.

Should an unforeseen circumstance arise where a selected fabric or material becomes unavailable, NASL will contact the customer to discuss an alternative option. If no suitable replacement can be agreed upon, a full refund will be issued.