Shipping & Delivery

All NASL orders are carefully prepared and dispatched using trusted delivery partners.

International shipping fees are calculated at checkout based on the destination, parcel weight, and selected shipping service. Additional charges may apply for oversized packages or remote delivery locations.

For deliveries within Doha, a local delivery fee is payable directly to the courier upon receipt of your order and is separate from your purchase total.

Estimated delivery dates are provided as a guide only. While every effort is made to deliver your order on time, delays caused by couriers, customs clearance, weather conditions, or other circumstances beyond our control may occasionally occur.

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Failed Delivery

Customers are responsible for providing complete and accurate delivery information and ensuring availability to receive their order.

If our delivery partner is unable to complete delivery or establish contact with the customer for a period exceeding 25 days, the order will be considered abandoned. In such cases, NASL reserves the right to cancel the order without refund or compensation.

NASL cannot accept responsibility for failed deliveries resulting from incorrect addresses, inaccurate contact information, or customer unavailability.

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Alteration Policy

Each NASL piece is handcrafted with great attention to detail and carefully inspected before dispatch.

Should an alteration be required, requests must be submitted within five (5) days of receiving your order.

Please note:

• Standard alteration time is approximately 3–5 business days.
• Requests submitted after the five-day period may incur an alteration fee of QAR 200.
• Complimentary alterations are available only where the issue is confirmed to be the result of a production or measurement error by NASL.

To qualify for alteration, the garment must:

• Remain unworn and in its original condition.
• Not have been altered or repaired by any third party.
• Show no signs of misuse, damage, or improper handling.

NASL reserves the sole right to assess each alteration request and determine eligibility.

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Payment Policy

As every garment is produced exclusively upon request, full payment is required before production begins.

We do not offer deposits, partial payments, or installment options.

Production will commence only after payment has been successfully processed and confirmed.

This policy applies to all bespoke, made-to-order, and custom-designed pieces.